Operated by SYNCLEARN NEWSOLUTIONS LLP
The service, web application, and brand Nexya (getnexya.com) are exclusively owned and operated by SYNCLEARN NEWSOLUTIONS LLP, a registered Limited Liability Partnership incorporated under the laws of India.
Notice to Users & Reviewers: This Privacy Policy is regularly reviewed and updated to reflect platform feature additions and evolving statutory requirements under Indian law. Continued use of Nexya implies acceptance of current terms.
1. Operating Entity & Scope
This Privacy Policy explains how personal information is collected, used, disclosed, and safeguarded by SYNCLEARN NEWSOLUTIONS LLP (LLPIN: ACW-0015), operating as "Nexya" (accessible via getnexya.com and related web/mobile applications, collectively referred to as the "Platform" or "Service").
We respect your privacy and are committed to protecting personal data in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA), as applicable.
By accessing or using Nexya, registering an account, or interacting with our services, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy. This policy is subject to periodic updates to reflect operational, legal, or regulatory adjustments.
2. Information We Collect
We collect information necessary to provide real-time career guidance, facilitate 1-on-1 audio conversations, process per-minute payments, and maintain platform integrity.
A. Account & Profile Information
- Student Account Information: Full name, email address, mobile phone number, target competitive exams (e.g., JEE, NEET, UPSC, CAT), academic interests, and target institutions.
- Expert Profile Information: Full name, verified educational credentials (e.g., IIT, AIIMS, IIM degrees or enrollment proofs), competitive exam rank (AIR), professional background, subject expertise, bio, and photograph.
B. Billing & Transaction Details
- Prepaid wallet recharges, top-up histories, call charge deductions, and transaction reference IDs.
- Payment card and UPI transactions are handled directly through licensed, RBI-compliant payment gateways. Nexya does not store sensitive card numbers or bank passwords on its servers.
C. Communication & Session Metadata
- Audio session timestamps, exact call durations, call status (connected, missed, failed), and per-minute billing logs required for accurate account reconciliation.
- In-app chat transcripts, queries entered into the AI Mentor Finder, user feedback, and customer support communications.
- Private peer-to-peer audio calls are conducted securely over encrypted WebRTC connections.
D. Technical & Device Information
- IP address, browser type, operating system, device manufacturer, unique device identifiers, and platform navigation logs collected for security, fraud prevention, and session stability.
3. How We Use Your Information
We process personal information only for legitimate business and educational purposes, including:
• Providing, operating, and personalizing the Nexya guidance marketplace and voice communication platform.
• Powering our AI recommendation algorithm to suggest verified experts tailored to your exact exam, target rank, or subject doubt.
• Processing prepaid wallet recharges and computing transparent per-minute session billing.
• Verifying expert qualifications, academic credentials, and identity before onboarding.
• Sending service alerts, OTP verification codes, transaction receipts, and system notices.
• Monitoring platform safety, preventing fraud or harassment, enforcing our Terms of Service, and complying with statutory obligations under Indian law.
4. Third-Party Service Providers
We do not sell, rent, or trade your personal data to third parties. We share data only with trusted infrastructure and service providers bound by strict confidentiality and data protection obligations:
Authorised Service Partners
- Cloud Infrastructure & Hosting: Amazon Web Services (AWS) for secure cloud computing, encrypted relational databases, and server infrastructure.
- Payment Processing: Licensed, PCI-DSS compliant Indian payment gateways and aggregators for processing UPI, debit/credit cards, and net banking.
- Real-Time Communications: Scalable WebRTC audio infrastructure providers facilitating peer-to-peer voice calls.
- Communications & Alerts: Verified SMS and transactional email delivery providers (e.g., OTP delivery for account authentication).
- Legal & Compliance Authorities: Regulatory or law enforcement agencies when strictly mandated by applicable Indian law, court order, or formal subpoena.
5. Data Retention & Security
Personal information is retained for the duration your Nexya account is active, or as necessary to fulfill the educational services requested, comply with accounting and taxation mandates (typically up to 8 financial years under Indian company regulations), resolve billing disputes, and enforce our agreements.
We implement industry-standard technical and organizational safeguards, including SSL/TLS encryption in transit, AES-256 encryption at rest on cloud servers, role-based access controls, and periodic vulnerability reviews. While no digital transmission is entirely invulnerable, we take all reasonable measures to safeguard your personal data.
6. Your Privacy Rights
As a Nexya user, you hold specific rights regarding your personal information:
• Right of Access & Correction: You may review, verify, or update your account profile and academic preferences directly in the app or by writing to our support team.
• Right to Data Portability & Erasure: You may request deletion of your account and associated personal data, subject to statutory retention obligations.
• Right to Withdraw Consent: You can withdraw consent for promotional messages at any time. Essential transactional notices (like OTPs and receipts) will continue as long as you maintain an active account.
To exercise any of these rights, please email our Grievance & Privacy Officer at contact@getnexya.com.
8. Student & Minor Protection Note
Nexya is designed for competitive exam aspirants, including school students and college applicants.
Users below the age of 18 must use Nexya under the supervision and with the prior consent of a parent or legal guardian.
We do not knowingly collect personal data directly from children under 13 years of age without verified parental consent. If we discover that personal data of a minor under 13 has been collected without parental permission, we will take immediate steps to delete such data from our databases.
9. Updates to this Policy
We may update this Privacy Policy from time to time to align with platform enhancements, emerging security standards, or statutory developments. When revisions occur, the "Last Updated" date at the top of this page will be revised accordingly.
Your continued use of Nexya following any updates constitutes acceptance of the revised terms.
10. Contact & Grievance Officer
For any privacy inquiries, grievance redressal, or questions concerning the processing of your data by SYNCLEARN NEWSOLUTIONS LLP, please contact our designated officer:
• Entity Name: SYNCLEARN NEWSOLUTIONS LLP (LLPIN: ACW-0015)
• Registered Address: SYNCLEARN NEWSOLUTIONS LLP, Unit No: 603-604, 6th Floor, Tower B Bhutani Alphathum, Noida, Gautam Buddha Nagar - 201305, Uttar Pradesh, India
• Email: contact@getnexya.com
• Operating Website: https://getnexya.com